PRIVACY POLICY

   

Valid from 2021-05-05

This privacy policy describes what personal information is collected at this website from you and how the personal data is used. The privacy policy also describes your rights and how you can exercise them.

You are always welcome to contact me if you have any questions.

This Privacy policy covers the following areas:

  1. When do I collect your data ?

  2. What data do I collect ?

  3. Data I don’t collect or process

  4. Why do I process your personal data ?

  5. Who do I share your personal data with ?

  6. How long do I store your data

  7. Analysis Tools

  8. Cookies

  9. What are your data protection rights ?

  10. Security

  11. Links to other websites

  12. Data controller

  13. Changes 

  14. Last updated

  15. Contact 

 

1. When do I collect your data ?

 

I collect your data when you:

  • Access my website. This website uses Cookies.

  • Use my contact form

  • Sign up for a newsletter

  • Create an account

  • Purchase a product

  • Communicate with me, such as asking questions, processing of returns, guarantees or complaints

2. What data do I collect ?

  • Your contact information – name, postal address, telephone number, email address

  • Your IP address and information about how you use this website

  • Purchase details including your choice of payment and transaction number

  • Your order history

  • Customer service information – all kind of communication and correspondence regarding customer service 

  • If you are browsing my website, I may collect your IP address or other device identifier, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other portable device information

 

3. Data I don’t collect or process

 

I do not store or process data from your credit cards such as card number, expire date or CVS number. I don’t ask you to provide personal identification number. The payment providers are responsible for collecting and processing that kind of data. Below you can find my payment providers and a link to their Privacy Policy.

 

4. Why do I process your personal data?

 

Once you have provided your personal information to me at this website, I will use this information for the purposes and with the support of the legal basis set forth below:

  • In order to fulfill my agreements with you as a customer, such as handling and delivering your order.
    The purchase agreement I have entered into with you is the legal basis for the processing and is necessary for me to be able to fulfill my contractual obligations and to fulfill this agreement with you, eg. so I can deliver your order and get paid.

  • To be able to handle customer service issues such as questions about products, returns, guarantees and complaints.
    I will process your information in order to fulfill my obligations under applicable consumer law and I will process your information based on the legal basis based on my purchase agreement with you.

  • In order to meet the requirements of tax and accounting legislation – to declare and count our sales.
    The legal basis is to be able to fulfill our legal obligations under law.

  • In exceptional circumstances, I may process additional identification information from you to avoid financial fraud or identity theft.
    It is my legitimate interest to provide secure services that may prevent attempts to gain unauthorized access or unlawful use of my services.

  • To process additional data such as photos, videos and other media, for various promotions or lotteries, only in cases where you participate in these events.
    The legal basis is my legitimate interest in having the opportunity to administer or follow up competitions and events such as confirmation of entries, questions or information about winners.

  • To send my newsletter and promotional material – only in cases where you give your consent to it.
    The legal basis is my legitimate interest in being able to give information about, and market my products.

  • To create and maintain a customer account – only in cases where you have created an account.
    The legal basis is the agreement I have entered into with you, ie the creation and maintenance of your account.

 

5. Who do I share your personal data with?

 

I will never sell any of your personal data to a third party, and do not provide your personal information to third parties, unless required by law to do so or except for the operational necessities listed below:

  • I provide your name, address, email and possibly phone number to the shipping company that delivers your product.

  • I transfer the necessary personal data to accountancy service providers as well as tax and other public authorities when specific legislation requires this.

  • Sometimes I need to confirm your personal data with payment service providers, in order to prevent financial fraud or identity theft.

 

6. How long I store your data

 

I will keep your data for as long as they are needed for the purposes for which your data was collected and processed or required by laws and regulations. 

This means that I keep your data for as long as necessary for the performance of a contract and as required by retention requirements in laws and regulations.

  • I store your personal data that you have submitted for the registration of the newsletter until you ask me to remove it. You can at anytime unsubscribe from the newsletter.

  • I store your personal data during the production and delivery of products as well as the time period specified in the Terms & Conditions for the possible returns and product warranty, but not longer then three (3) years.

  • In order to ensure compliance with legal requirements, such as the Accounting Act, I store your personal data in the accounting system as long as I am obliged to save the information in accordance with applicable law.

  • In case of collecting personal data for the purposes of particular campaigns, lotteries or any other promotions, I only store the data for as long as necessary to fulfill my obligations to the participants.

7. Analysis Tools

 

This website uses Google Analytics®, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses so-called “cookies”, which are text files stored on your computer, enabling the analysis of the use of the website. The information generated by cookies on the use of this website (including the IP address) are in the context of using Google Analytics conferred on a Google server in the U.S. and stored there. Google will use this information to evaluate your use of the website, compiling reports on website activity for website operators and providing other use of the website and Internet services. Google will transmit this information to third parties if required by law or if third parties process this data on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser; however, it is important to note that you cannot use all features of this website. By using this website you agree to the processing of your data by Google in the manner described and for the purpose mentioned above.

 

8. Cookies

 

In some areas of this website, I reserve the right to use cookies in order to make my service more user-friendly, more effective and safer. Cookies are small pieces of information that are stored on your computer and that your browser memorises. Cookies do not damage your computer and do not contain any viruses. Most of the cookies used on this website are so-called “session cookies”. They are automatically deleted after your visit (“session”) from your hard drive. Other cookies remain on your computer which enables my website to recognize your computer during your next visit, so that, for example, you do not have to fill out order forms again. I use the information contained in cookies in order to facilitate the use of my website and to adapt the website to your needs. I recommend that you do not disable your browser from accepting cookies, as it will prevent you from moving freely from page to page and from taking advantage of all of the features of this website.

You can set or amend your web browser controls to accept or reject cookies. If you choose to reject cookies, you may still use our websites and some services, however your access to some functionality and areas of our website or services may be restricted substantially. 

Please read Cookie Policy to learn more about how I use cookies and how you can manage them.

9. What are your data protection rights?

 

I always want to be transparent about how I process your information. At any time you have the right to:

  • Access – If you want to gain access to your personal data processing, you have the right to request access to your data via an extract from the register.
    The request must be submitted in writing and signed by you.

  • Rectification – If the data are incorrect or incomplete, you are entitled to have the data rectified, with the restrictions that follow from legislation.

  • Erasure – You may request erasure of your information to the extent that is in accordance with applicable law and in accordance with entered into agreements with you and I will of course always do my best to accommodate your erasure request.

  • Restrict processing – You have the right to restrict the processing of your personal data under certain conditions, such as for direct marketing or profiling if you oppose such processing. You also have the right to revoke a given consent at any time and to refuse different types of marketing.

  • Object to processing – You also have the right to object to our processing (eg if any of the information collected is incorrect).

 

10. Security

 

I assure that I have taken all administrative, technical and physical measures to protect your personal data against accidental, unlawful or unauthorized destruction, loss, access, disclosure or use.

I ensure that your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. This is noted by a small “lock” icon for any website which uses SSL and is situated in the very beginning of your address bar, right before the web address.

 

11. Links to other websites

 

For your convenience and information, this website may provide links to other sites that may be operated by companies not affiliated with my work. These companies may have their own privacy notices or policies, which I strongly suggest you review.

 

12. Data controller

 

I operate as data controller within the meaning of GDPR – (EU) 2016/679 – Art. 26. 

 

13. Changes

 

This privacy policy may be updated periodically to reflect changes in the personal information practices. For significant changes, I will notify you by posting a prominent notice on the website indicating at the top of the notice when it was most recently updated. Please review this privacy policy from time to time to stay updated on any changes. 

 

14. Last updated

 

This privacy policy was last updated 2021-05-05. You can view the most current version of the privacy policy at any time by clicking on the hyperlink “Privacy Policy” located in the footer area of the website.

 

15. Contact

 

If you have any questions, you can contact me by sending a message to: office@nina-rath.com, or by sending a letter to:

Nina Rath

Neuhof 54

8124 Übelbach

Austria